Privacy policy

This page describes the mode of website administration in reference to the processing of  personal data of all users of the services offered by the YourMurano website, accessed online at the homepage address , owned by Venicecommerce Srl. The information is provided for this website only, and not for any other website accessed by the user through links. 

If you are located in the European Economic Area (“EEA”), our processing of your personal information will be based on the following: To the extent that we obtain your consent for the processing of your personal information such processing will be justified pursuant to Article 6(1) lit. (a) of the General Data Protection Regulation (EU) 2016/679 (“GDPR”). If the processing of your personal information is necessary for the performance of a contract between you and us or for taking pre-contractual steps upon your request, such processing will be based on GDPR Article 6(1) lit. (b). Where the processing is necessary for us to comply with a legal obligation, we will process your personal information on basis of GDPR Article 6(1) lit. (c), and where the processing is necessary for the purposes of our legitimate interests, such processing will be made in accordance with GDPR Article 6(1) lit. (f).

Please note that where you have given your consent to the processing of your personal information you may withdraw your consent, for example by sending an e-mail to [email protected] at any time which withdrawal will not affect the lawfulness of any processing previously made on basis of your consent.


Following consultation of this website, data belonging to identified of identifiable persons may be processed. The appointed supervisor is Mr. Andrea Della Valentina as legal representative of Venicecommerce Srl, F.ta Serenella 3 – 30141 Murano island, Venice (Italy), registered in the Chamber of Commerce in Venice at n. 04063160271 of the Business Register, identification number 04063160271, VAT number 04063160271, internet website, email: [email protected] 


The processing related to this website's services is located at the above mentioned venue and is handled exclusively by technical staff of the Office appointed to processing, or by eventual technicians for occasional maintenance tasks. No information resulting from web services shall be shared or published. The personal data provided by users that forward requests are used only for the purpose of fulfilling the request and are shared with third parties only to the extent necessary to this purpose. Credit card data are in sole possession of the banking institutions that provide the secure, 128 bit SSL encrypted, online payment systems. Venicecommerce does not, in any case, know or retain this information in any way. 


Navigation data: the electronic systems and software procedures dedicated to the operation of this website acquire, during normal practice, personal data that is implicitly transmitted in usage of Internet communication protocols. This information is not gathered with the intent of identifying individuals, but for its very nature might, through processing and association with third-party information, allow to identify users. In this category are included IP addresses or domain names of the computers employed by users, URI (Uniform Resource Identifier) addresses of resources requested, times of requests, method used to forward the requests, size of files obtained in reply, the number code indicating the server response status (successful, error, etc.) and other parameters connected to user operating systems and computing environment. This data is exclusively used to obtain anonymous statistical information on site usage and to monitor correct operation, and it is deleted immediately after processing. The data may be used to ascertain responsibility in case of hypothetical cyber crimes against the website; apart from this case, at present all web contact data is deleted after seven days. The website and navigation data are hosted on Cloud Servers in the USA at Rack Space Inc. service provider, world leader in hosting and cloud computing services. The optional, deliberate and voluntary sending of email to the addresses indicated on this website entail the necessary acquisition of the sender's address, needed to reply to requests, as well as other personal information included in the message. Specific information summaries will be progressively reported or displayed on webpages set up for explicitly requested services. 


We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:

  • To personalize your experience

(your information helps us to better respond to your individual needs)

  • To improve our website and your shopping experience 

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

  • To improve customer service 

(your information helps us to more effectively respond to your customer service requests and support needs)

  • To process transactions including executing your payments and delivering the purchased products or services requested.

  • To administer a contest, special promotion, survey, activity or other site feature.

  • To send periodic emails

The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.


We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You have the right to access, correct, or delete the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information. You have the right to receive your personal information in a structured and standard format and, where technically feasible, the right to have your personal information transmitted directly to a third party. You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.

To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.

You may send us an e-mail to [email protected] to exercise your rights. We will respond to your request in a reasonable timeframe. We will take all reasonable steps to ensure that your personal data is correct and up to date.


Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us to administer our business and provide you with the services you request.

We collect information from you when you register on our site, place an order, subscribe to our newsletter or use our live chat.

When ordering or registering on our site, as appropriate, you may be asked to enter the following information: your name, e-mail address, mailing address and phone number. You may, however, also visit our site anonymously.


What is a cookie?

A cookie is a small text file that is stored on your computer when visiting a website. This text file stores information that can be read by the website when visiting it again at a later date. Some of these cookies are necessary because otherwise the site is unable to function properly. Other cookies are convenient for the visitor: they remember your username in a secure way as well as your language preferences, for example. Cookies mean that you do not need to fill out the same information each time you visit a website.

Why does YourMurano use cookies?

YourMurano uses cookies to help us provide you with a better user experience tailored to your personal preferences. By using cookies YourMurano makes sure that you do not receive or need to enter the same information every single time you visit the YourMurano website. Cookies are also used to optimise the performance of the website. For example, cookies make the checkout process easier or help you to find a specific item of clothing faster. To protect your personal details as well as against any possible loss of information or any form of unlawful processing, YourMurano has taken appropriate organisational and technical measures.

How can I disable cookies?

You can modify your browser to turn off cookies. This is very easy to do. Please note: if you disable cookies, your user name and password will no longer be stored on any website.


1. Open Firefox. 

2. At the top of the Firefox window, click on the ‘Firefox’ button and then select ‘Options’. 

3. Select the ‘Privacy’ panel. 

4. Set ‘Firefox will:’ to ‘Use custom settings for history’. Uncheck ‘Accept cookies from sites’ to disable cookies. 5. Click ‘OK’ to close the Options window.

Internet Explorer: 

1. Open Internet Explorer. 

2. Click the ‘Tools’ button, and then click ‘Internet Options’. 

3. Click the ‘Privacy’ tab, and then, under ‘Settings’ move the slider to the top to block all cookies, and then click ‘OK’. 

Google Chrome: 

1. Open Google Chrome. 

2. Click on the tool icon. 

3. Select Settings’. 

4. Near the bottom of the page, click ‘Show advanced settings’. 

5. In the ‘Privacy’ section, click ‘Content settings’.

6. To disable cookies, select ‘Block sites from setting any data’. 


1. Open Safari. 

2. Choose ‘Preferences’ in the toolbar and then click ‘Privacy’ (You can find the tool bar which looks like a gearwheel, above and on the right in the Safari window.) 

3. In the ‘Block cookies’ section, you can specify if and when Safari should accept cookies from websites To see an explanation of the options, click the Help button (question mark) 

4. If you want to see which websites store cookies on your computer, click Details.

No personal information is purposely gathered by the website. No cookies are used for transmission of personal information, nor are persistent cookies of any kind used, i.e. user-tracking systems. Session cookies (which are not retained in the user's computer once the browser is shut down) are strictly used only for session identification numbers (random numbers generated by the server), necessary to allow secure and efficient browsing of the website. The session cookies used by this website avoid having to resort to other computer techniques which may be potentially compromising to user privacy, and they do not allow any acquisition of the user's personal data. 


Except for the navigation data described above, the user is free to provide personal data specified in the request forms or in contact with Venicecommerce Srl, to solicit sending of informative material or other communication. The failure to provide this data may entail the impossibility to have the request fulfilled. 


Personal data is processed through automated tools for the time that is strictly necessary for achievement of the purposes for which it was gathered. Specific security measures are observed to avoid the loss, illicit or incorrect use, and unauthorized access to the data.


The persons to whom personal data refers have the right to, at any moment, obtain confirmation of whether the data exists in possession or not, and to know its content and origin, verify the correctness, ask for integration or update, or correction (art. 7 del d.lgs. n. 196/2003). In accordance with the same law, the person has the right to request cancellation, anonymization or blocking of data processed in violation of the law, as well as to oppose any processing for legitimate reasons. Requests may be addressed to Venicecommerce Srl at its head office in F.ta Serenella 3 – 30141 Murano island - Venice, or at the following email address: [email protected] 

11 - P3P

The present privacy policy is available automatically by the most recent browsers implementing the P3P (Platform for Privacy Preferences Project) standard suggested by the World Wide Web Consortium ( Every effort will be made to render the features of this website compatible with the automatic privacy control mechanisms available in a few products employed by users. Keeping in mind that the current state of automatic control mechanisms does not make them exempt from errors and malfunctions, the present privacy policy is published at the web address , where it is subject to updates.


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